Responsible Gaming

Introduction

Responsible gaming at Wazamba on wazamba-aussie.com is based on the principle that gambling must remain a form of entertainment, not a way to make money or solve financial or personal problems. The objective of this page is to provide clear information, practical tools, and support options so you can make conscious, informed decisions about how and when you play.

Wazamba encourages you to set personal boundaries, understand the risks of gambling, and recognise early warning signs of harm. If you feel that gambling is no longer fun, or if you are worried about your own behaviour or that of someone close to you, the operator's support team and independent professional organisations listed below are available to assist you confidentially and without judgement.

Risk Awareness

Gambling involves financial risk. In Australia, research bodies such as the Australian Institute of Family Studies (AIFS) and responsible gambling authorities (for example, responsiblegambling.vic.gov.au) highlight that problems usually develop gradually and can be difficult to recognise in yourself. Understanding typical warning signs is a key part of responsible gaming.

Typical signs of problematic gambling behaviour

• Preoccupation with gambling: Frequently thinking about when you can next play, planning gambling around work or family commitments, or reliving past wins or losses.
• Increasing stakes and frequency: Gradually raising your bet size or playing more often to feel the same level of excitement.
• Chasing losses: Continuing to gamble in an attempt to recover money already lost, rather than accepting the loss as part of gambling.
• Spending more than you can afford: Using money needed for bills, rent, food, loan repayments, or borrowing money from friends, family, or lenders in order to gamble.
• Hiding or justifying gambling: Concealing activity from loved ones, minimising the amount of money or time spent, or feeling guilty and ashamed after playing.
• Impact on work, study, or relationships: Reduced performance, absenteeism, arguments about money, loss of trust, and withdrawing from non-gambling social activities.
• Emotional distress: Feeling anxious, restless, irritable or depressed when you cannot gamble, or using gambling to escape difficult feelings or situations.

Quick self-assessment checklist

Read the following statements and consider whether they apply to you. The more statements you answer "yes" to, the more important it is to review your gambling behaviour and consider seeking support.

• 1. I often gamble longer than I planned or spend more than I intended.
• 2. I have tried to cut down or stop gambling, but I find it difficult to do so.
• 3. I sometimes gamble with money intended for bills, savings, or other essential expenses.
• 4. I feel the need to win back money I have lost as soon as possible.
• 5. I hide how much I gamble or lie to family, friends, or colleagues about it.
• 6. I feel restless, irritable, or low when I cannot gamble.
• 7. My gambling has caused arguments, financial pressure, or other problems in my relationships.
• 8. I use gambling to escape from stress, loneliness, anxiety, or other personal difficulties.

Self-assessment note: This checklist is for guidance only and is not a formal diagnosis. If you are concerned, you are strongly encouraged to contact a professional support service listed in the "Support Resources" section or speak to a qualified health professional in your state or territory.

Limits & Tools

To help you keep control of your play, Wazamba encourages the use of financial and time-based tools that can usually be configured within your personal account environment on wazamba-aussie.com. Availability and exact labelling of tools may vary over time, but the principles below apply to all limit functions.

Deposit limits (daily, weekly, monthly)

1. Access your profile: Log in to your account on wazamba-aussie.com and navigate to the "Account" or "Profile" section, then locate the "Responsible Gaming" or "Limits" menu.
2. Select deposit limits: Choose the option labelled "Deposit Limit", "Financial Limits", or similar. You should see separate fields for daily, weekly, and monthly limits.
3. Enter appropriate amounts:
   • Decide in advance how much you can afford to lose without affecting essential expenses such as rent, mortgage, utilities, education, and food.
   • Enter a daily limit (e.g. AUD 50), a weekly limit (e.g. AUD 150), and a monthly limit (e.g. AUD 400) or lower figures that suit your circumstances.
   • Confirm your entries and review the summary screen carefully before saving.
4. Effect of limit changes:
   • Lowering limits will generally take effect immediately or as soon as technically possible.
   • Raising limits or removing them may be subject to a cooling-off period (for example, 24 hours or longer) and an additional confirmation step to prevent impulsive decisions.

Important: Deposit limits restrict how much you can deposit within a defined period. They do not guarantee that you will not lose money. Always set limits based on what you can comfortably afford to lose.

Time limits and session management

• Session timers: In the "Responsible Gaming" or "Play Settings" area, you may enable a session reminder or timer. This function will:
  • Display a pop-up after a selected duration (e.g. every 30, 60, or 120 minutes) showing how long you have been logged in and your net result.
  • Invite you to take a break, log out, or continue playing after actively acknowledging the message.
• Daily or calendar time limits: Where available, you may set a maximum total playtime per day or per session. Once the limit is reached, you will be logged out or prevented from starting new games until the next period begins.

Short breaks ("Time-Out")

1. Locate the Time-Out function: While logged in, visit "Account" -> "Responsible Gaming" and select "Time-Out", "Cool-off", or "Short Break" (naming may vary).
2. Choose the duration:
   • Select a break period such as 24 hours, 48 hours, or 72 hours, or any other durations offered in the interface.
   • During this period, you should not be able to place bets or make deposits. Access may be limited to balance checks or withdrawals only, depending on the configuration.
3. Confirm your request:
   • Carefully read the description of the effects of Time-Out.
   • Click the confirmation button. You may be asked to re-enter your password or confirm via e-mail.

Note: A Time-Out is intended as a short, preventive break. If you feel you need a longer interruption or stronger protection, please refer to the "Self-Exclusion" section below.

Self-Exclusion

If gambling is causing harm or you feel unable to control your play with standard limits, you should consider self-exclusion. Self-exclusion is a more robust measure that temporarily or permanently blocks access to your account.

How to request self-exclusion

1. Access the self-exclusion options:
   • Log in to your account on wazamba-aussie.com.
   • Navigate to "Account" -> "Responsible Gaming" -> "Self-Exclusion" (or similarly titled section).
   • If you cannot find the option, contact customer support at [email protected] and clearly state that you wish to self-exclude.
2. Select the exclusion period:
   • Choose a fixed term, such as 6 months, 1 year, 2 years, or another predefined period, or select a "lifetime" or "indefinite" exclusion if you feel you should not gamble at all.
   • Consider seeking advice from a professional service listed in the "Support Resources" section when deciding on the period.
3. Confirm the decision:
   • Read the explanatory text carefully, as self-exclusion is intended to be binding for the chosen duration.
   • Click the confirmation button and, where required, confirm again via e-mail or customer support to ensure the request is genuine.

Consequences of self-exclusion

• Access restrictions:
  • You will not be able to log in, place bets, make deposits, or open new accounts for the duration of the exclusion in relation to Wazamba's services at wazamba-aussie.com.
  • Marketing communications from the operator should be stopped as soon as reasonably practicable after processing your request.
• Account balance and withdrawals:
  • Subject to identity verification and standard anti-money laundering checks, you may usually request withdrawal of any remaining real-money balance.
  • Bonuses and bonus-related funds may be treated in accordance with the applicable bonus terms and conditions, which you should review before requesting self-exclusion.
• Irreversibility during the exclusion period:
  • In line with responsible gambling practices, self-exclusion cannot usually be cancelled or shortened before the end of the selected period.
  • If, after expiry, you wish to reopen your account, additional checks and a cooling-off period may apply. In many cases, you may be asked to confirm in writing that you understand the risks of returning to gambling.

Support during self-exclusion

Self-exclusion is more effective when combined with external help. You are strongly encouraged to contact national helplines and counselling services listed in the "Support Resources" section, as well as to consider installing blocking tools on your devices (see below). Family members may also benefit from dedicated support resources.

Support Resources

Wazamba recognises that players in Australia may be accessing an overseas-licensed service (Rabidi N.V., licensed in Curaçao under Antillephone N.V. licence number 8048/JAZ / 8048/JAZ2020-001) and that the Australian Communications and Media Authority (ACMA) may apply blocking orders to certain offshore sites. Regardless of regulatory status, if you are experiencing harm from gambling, you are entitled to seek help from trusted national and international organisations. All contacts below are provided for information purposes and are independent of Wazamba.

Local support in Australia

• National Gambling Helpline (Australia-wide)
  • Phone: 1800 858 858 (free call within Australia)
  • Website: gamblinghelponline.org.au
  • Online support: 24/7 live chat and e-mail counselling
  • Hours (phone): 24 hours a day, 7 days a week
  • Languages: English; access to interpreter services for other languages on request
• State and territory services (examples)
  • Victoria - Victorian Responsible Gambling Foundation
    • Information and tools: responsiblegambling.vic.gov.au
    • Referral to local counselling services and support groups.
  • New South Wales - GambleAware
    • Service finder and resources: gambleaware.nsw.gov.au
  • Queensland - Gambling Help QLD
    • Phone: 1800 858 858 (via National Helpline)
    • Information: search "Gambling Help Queensland" via your state health website.
• Research and information
  • Australian Institute of Family Studies (AIFS) - Information on the impacts of gambling on individuals and families: aifs.gov.au.

International support organisations

Self-exclusion schemes by country

If you gamble with other operators in different jurisdictions, consider enrolling in national self-exclusion schemes where available. Examples include:

• United Kingdom - GAMSTOP
  • Free service allowing you to self-exclude from all online gambling companies licensed in Great Britain.
  • Website: gamstop.co.uk.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego)
  • National register that prevents registered individuals from accessing licensed gambling activities in Spain.
  • Information available via the Spanish Directorate General for the Regulation of Gambling.
• Other EU/EEA countries: Many regulators offer national self-exclusion or voluntary ban systems. Check the website of the relevant gambling authority in your country or region.

Blocking and filtering tools

Technical blocking tools can complement limits and self-exclusion by restricting access to gambling content on your devices:

• Gamban - A paid application that blocks access to a wide range of gambling websites and apps across devices. Website: gamban.com.
• BetBlocker - A free blocking application allowing you to restrict your device from accessing gambling sites for a chosen period. Website: betblocker.org.
• General content filters: You may also use operating system parental controls, router-level filters, or third-party security software to restrict access to gambling-related domains.

Family and affected others resources

• Gambling Help Online (Australia) - Offers specific information and support for partners, family members, and friends affected by someone else's gambling: gamblinghelponline.org.au.
• Family forums and peer support:
  • Online discussion boards and moderated forums are accessible via Gambling Help Online and some state-based services.
  • Internationally, organisations such as GamCare and Gambling Therapy also provide family-focused support spaces.

Confidentiality and professional help: Services listed above are independent of Wazamba and generally offer confidential, non-judgmental support. Many are staffed by qualified counsellors experienced in gambling-related harm, and can provide referrals to face-to-face or telehealth psychological support where necessary.

Help for Family

If someone close to you is experiencing difficulties with gambling, you may feel worried, angry, or unsure how to help. It is important to protect your own wellbeing while encouraging the person to seek support.

How to start the conversation

• Choose a calm moment: Avoid raising the issue during or immediately after gambling sessions or arguments about money. Select a neutral, private, and calm time.
• Use non-judgmental language: Focus on specific behaviours and their impact, rather than labels. For example, "I feel worried when bills are unpaid because of gambling" instead of accusations.
• Listen actively: Allow the person to speak without interruption. Acknowledge their feelings and avoid threats or ultimatums unless there is immediate risk.
• Present options, not orders: Gently suggest practical steps, such as contacting a helpline or counsellor, using self-exclusion, or setting limits, while emphasising that support is available.

Support options for family members

• Australian services:
  • Contact the National Gambling Helpline on 1800 858 858 and inform the counsellor that you are a family member seeking support.
  • Use online chat or e-mail via gamblinghelponline.org.au to discuss strategies to protect your finances and emotional health.
• Family support groups (forums and chats):
  • Online forums hosted by Gambling Help Online and some state services provide anonymous spaces to share experiences.
  • International resources, including Gambling Therapy and GamCare forums, also have dedicated sections for affected others.

Recommended next steps

1. Seek professional advice:
   • Consult a general practitioner (GP) or mental health professional in your state or territory to discuss the impact of gambling on you and your family.
   • Ask about referrals to psychologists, counsellors, or family therapists experienced in gambling-related issues.
2. Protect your finances:
   • Consider separate bank accounts, changing PINs, or limiting shared access to credit cards, always acting within the law and with professional advice.
3. Encourage, but do not control:
   • You cannot force someone to change, but you can encourage them to use tools such as self-exclusion on wazamba-aussie.com or national self-exclusion schemes where applicable, and to contact support services.

Remember that you are entitled to support in your own right, even if the person who gambles is not yet ready to seek help.

Operator's Commitment

Wazamba, operated through Rabidi N.V. under an Antillephone N.V. e-gaming licence (numbers referenced as 8048/JAZ and 8048/JAZ2020-001), aims to align its practices with recognised responsible gambling standards, even when providing services across borders. While the primary licence jurisdiction is Curaçao and not Australia, responsible gambling principles and consumer protection remain central to the operator's approach.

Internal risk checks and monitoring

• Behavioural analysis:
  • The operator may use automated systems and manual reviews to monitor patterns such as unusually high deposit amounts, very long playing sessions, frequent failed deposit attempts, or repeated cancellation of withdrawals.
  • These indicators may suggest a risk of gambling-related harm and can trigger internal alerts.
• Warning messages and interventions:
  • Where risk patterns are detected, the operator may display on-screen reminders about time spent or money wagered, and promote available tools such as deposit limits, Time-Out, or self-exclusion.
  • In some cases, the operator may temporarily restrict certain features (for example, limiting deposit increases) pending a review.

Conditions for proactive contact

Subject to applicable data protection and privacy laws, and recognising that the operator is licensed outside Australia, customer support may initiate contact with a player if:

• There are repeated or significant changes in deposit behaviour that may indicate loss of control.
• The player attempts to circumvent existing self-imposed limits or previously agreed restrictions.
• The player communicates distress, mentions harm related to gambling, or requests help managing their gambling behaviour.

In such cases, support staff may:

• Provide information about responsible gambling tools available in the account.
• Recommend activating stricter measures, such as self-exclusion.
• Signpost independent support services, including Australian national helplines and international organisations.

Important legal note: While the operator takes reasonable steps to promote responsible play, you remain primarily responsible for your gambling decisions. Nothing on this page constitutes financial, legal, or clinical advice. For assessment, diagnosis, or treatment of gambling disorder or any mental health condition, you should consult a qualified health professional in your jurisdiction.

Updates

This responsible gaming page is reviewed periodically to reflect developments in industry standards, licensing requirements, and best practice guidance from regulators and research bodies, including references such as ACMA information pages and Australian responsible gambling authorities.

• Notification methods:
  • Material changes to responsible gambling tools, policies, or contact details may be communicated by:
    • E-mail to the address registered on your account, where appropriate; and/or
    • Notices or banners in the account area or on relevant pages of wazamba-aussie.com.
  • You are encouraged to check this page regularly for the most up-to-date information.

Last updated: 6 November 2025 (with provisions intended to remain in force and be reviewed periodically through at least 2026, subject to further updates).

Contact & Feedback

If you have questions about responsible gaming, wish to request assistance with account limits or self-exclusion, or would like to provide feedback on the measures described on this page, you can contact the operator using the details below. Please note that dedicated department contact details may change over time; the addresses provided here are current based on available information.

Responsible gaming contacts

• E-mail (primary support): [email protected] - for responsible gaming enquiries, limit requests, Time-Out, and self-exclusion.
• E-mail (general information): [email protected] - for general questions about the site or this policy, which may be forwarded internally to the appropriate team.
• Website: wazamba-aussie.com - access your account to manage limits and tools in the "Responsible Gaming" section.

Feedback and self-control request form (concept)

Within your account area, you should look for a "Contact Us" or "Responsible Gaming Support" form, where available. When submitting a request, please include:

• Your registered name and username.
• A clear description of the support you require (for example, "set deposit limit to AUD 50/day", "apply self-exclusion for 12 months").
• Any relevant information about concerns you have regarding your gambling behaviour.

If no dedicated form is available, include this information in your e-mail to [email protected]. The operator will take reasonable steps to process responsible gaming-related requests as a priority. For urgent emotional or safety concerns, please also contact a national helpline or emergency services in Australia.